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All ISO management system standards are subject to a regular review under the rules by which they are written. Following a substantial ISO user survey the committee decided that a review was appropriate and created the following objectives to maintain its relevance in today’s market place and in the future:

• Provide an integrated approach to organizational management

• Reflect the increasingly complex environments in which organizations operate

• Enhance an organization’s ability to satisfy it’s customers

• Integrate with other management systems

The Main Changes in the ISO 9001:2015 are:

• The adoption of the HLS as set out in Annex SL of ISO Directives Part 1.

• An explicit requirement for risk-based thinking to support and improve the understanding and application of the process approach.

• Fewer prescribed requirements.

• Less emphasis on documents.

• Improved applicability for services.

• A requirement to define the boundaries of the QMS.

• Increased emphasis on organizational context.

• Increased leadership requirements.

• Greater emphasis on achieving desired outcomes to improve customer satisfaction..

NB. It does not contain the complete content of the standard and should not be regarded as a primary source of reference in place of the published standard itself.

Head of theCertification Body